Customer Acceptance Policy

1. A request, not a right

Subscribing or messaging us on any listed channel is a request to be accepted. You have no right to coins, offers, support, or prize redemption until Sponsor accepts you. Sponsor may decline for any lawful reason consistent with this policy and the Official Rules.

2. Who we accept

We accept natural persons who:

• Are 21 or older
• Are physically located in a permitted U.S. jurisdiction
• Use their own legal name and a reachable email or message channel
• Complete any identity check we reasonably request
• Have not been previously banned

3. Who we refuse

• Anyone in a restricted location — including California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Oklahoma, and Washington — or outside the United States
• Anyone we reasonably believe is under 21
• Proxy, third-party, or team play
• Persons on applicable sanctions lists
• Prior banned customers and their household if used to evade a ban
• Employees and agents of Sponsor and their household, unless Sponsor permits it in writing

4. Identity

Before we credit promotional coins, honor an offer, or redeem a prize, we may ask for legal name, date of birth, residential address, a government photo ID, and a live selfie. We may require that verification when promotional coins are issued — including at the time of a purchase — rather than only at redemption. Failure to provide them is a basis to refuse, pause, or decline redemption.

5. One person across every app

One human being is one customer across all listed apps (Orion Stars, Juwa, Milkyways, River Sweeps, Fire Kirin, Panda Master, Vegas Luck, Ultra Panda, Mega Spin, Orion Strike, Golden Dragon). Separate app logins are not separate identities. Referral bonuses count the referred person once, after that person completes identity verification and then completes a purchase.

6. Offers

Welcome extras, daily extras, referral bonuses, and extra promotions by payment method or listed app are available only to accepted customers in good standing. Published payment methods include Cash App, Chime, Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and Solana (SOL). Bonus abuse, including multiple identities and coordinated schemes, is a basis to refuse offers and withhold coins.

7. Suspension

We may suspend support, withhold promotional coins, and pause redemption if we suspect a policy breach, fraud, bonus abuse, or ineligibility. You may write to [email protected] to ask for a review. No coins or prizes are due until you are accepted and in good standing.